Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330030 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4853 — 5940 PROMENADE PARKWAY, Castle Rock CO, 80108

Jan 6, 2026 → Jan 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (1 biz days early)
Active: 3 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸13d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 27, 2026
13 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 29, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 27 Ready for Release ⏸ Paused 13 —
Jan 27 → Jan 27 Assigned ▶ Running 0 1
Jan 27 → Jan 28 Scheduled ▶ Running 1 2
Jan 28 → Jan 29 Tech On Site ▶ Running 1 3
Holding 15.6d (excluded)
Coordinators 1.2d
Field Work 0.2d
Billing 0.0d
✓ SLA Met
Holding (excluded from total)
15.6 days
Coordinators
1.2 days
Field Work
0.2 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 29, 2026 (336 days early)
📅
15.6 days Total Age
⏱️
14.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Invoiced • 57 days old
🚨
Primary Delay 14.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
14.0d
Scheduled
1.2d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Cleaned outer surfaces of kiosk. Cleaned the screens. Cleaned and dusted the internal kiosk including the PC. Calibrated the scale. Verified the BP was reading was in calibration. Performed a function check.
🔍 Technician Findings
Kiosk was fully operational Higi Blood pressure in need of PM.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330030
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 14.0 business days
👷
▶
3 Technician Assigned Jan 27, 5:38 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 20d 7h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-28T21:00:00.000+0000
🔧
▶
2 Status: Tech On Site Jan 28, 5:05 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 34
✔️
▶
2 Status: Completed Jan 28, 7:00 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jason Morris
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Jan 29, 4:49 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
💰
Status: Invoiced by Hannah Shaw Jan 29, 4:55 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created Jan 30, 11:06 PM
Invoice Number: SM-252545

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jason Morris
Scheduled
Jan 28, 4:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-252545

Work Details (3)

Name Type Status Qty Amount Date
WL-03082230 Labor Open 0.5 $0.00 Jan 28, 5:07 PM
WL-03082231 Labor Open 1 $0.00 Jan 28, 5:07 PM
WL-03082232 Travel Open 34 $0.00 Jan 28, 5:07 PM

Details