Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330066 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1137 — 8095 University Drive, Parkland FL, 33067

Jan 6, 2026 → Feb 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (2 biz days late)
Active: 20 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 9, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Jan 9 → Feb 6, 2026
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 9 Ready for Release ⏸ Paused 2 —
Jan 9 → Jan 9 Assigned ▶ Running 0 1
Jan 9 → Feb 6 Scheduled ▶ Running 19 20
Feb 6 → Feb 6 Tech On Site ▶ Running 0 20
Holding 4.6d (excluded)
Coordinators 19.8d
Field Work 0.9d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
4.6 days
Coordinators
19.8 days
Over SLA
Field Work
0.9 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 7, 2026 (327 days early)
📅
22.6 days Total Age
⏱️
19.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
21.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 57 days old
🚨
Primary Delay 19.7 days stuck in "Scheduled"
⏱️
Total Delay 21.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
3.0d
Assigned
0.0d / 0.5d SLA
Scheduled
19.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM service
🔍 Technician Findings
Working kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330066
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 9, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 2d 2h
🗓️
▶
2 Status: Scheduled Jan 9, 1:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-01-16T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 13, 12:02 PM
Scheduled For: 2026-01-19T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 15, 9:55 AM
Scheduled For: 2026-01-22T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 16, 1:18 PM
Scheduled For: 2026-01-21T18:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 16, 2:13 PM
Scheduled For: 2026-01-26T18:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 22, 3:19 PM
Scheduled For: 2026-02-05T18:00:00.000+0000, 2026-02-05T15:30:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 4, 4:35 PM
Scheduled For: 2026-02-16T15:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 5, 2:57 PM
Scheduled For: 2026-02-06T14:00:00.000+0000
🔧
Status: Tech On Site by Rob Rivera Feb 6, 11:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 22h
✔️
Status: Completed by Rob Rivera Feb 6, 12:27 PM
From: Tech On Site
To: Completed
Duration in Previous: 33m
⏱️
3x Labor Added Feb 6, 1:04 PM
Type: Labor, Travel
Status: Open
Qty: 1, 12, 0.5
🏁
Status: Closed by Rob Rivera Feb 6, 11:00 PM
From: Completed
To: Closed
Duration in Previous: 10h 33m
⏳ 4.1 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 9:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 22h
📨
▶
2 Status: Invoice Pending Feb 12, 10:45 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253774

Bottlenecks

Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Feb 6, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-253774

Work Details (3)

Name Type Status Qty Amount Date
WL-03095313 Labor Open 1 $0.00 Feb 6, 1:04 PM
WL-03095314 Travel Open 12 $0.00 Feb 6, 1:04 PM
WL-03095315 Labor Open 0.5 $0.00 Feb 6, 1:04 PM

Details