Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330105 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1368 — 4101 Hood Road, Palm Beach Gardens FL, 33410

Jan 6, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (5 biz days late)
Active: 23 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 9, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Jan 9 → Feb 11, 2026
22 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 9 Ready for Release ⏸ Paused 2 —
Jan 9 → Jan 9 Assigned ▶ Running 0 1
Jan 9 → Feb 11 Scheduled ▶ Running 22 23
Feb 11 → Feb 11 Tech On Site ▶ Running 0 23
Holding 4.6d (excluded)
Coordinators 22.7d
Field Work 1.2d
✗ SLA Missed
Holding (excluded from total)
4.6 days
Coordinators
22.7 days
Over SLA
Field Work
1.2 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 12, 2026 (322 days early)
📅
26.2 days Total Age
⏱️
22.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
21.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 57 days old
🚨
Primary Delay 22.7 days stuck in "Scheduled"
⏱️
Total Delay 21.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
3.0d
Scheduled
22.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330105
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Jan 9, 1:42 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 3h, 0m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-01-14T19:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 9, 4:49 PM
Scheduled For: 2026-01-19T19:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 13, 12:03 PM
Scheduled For: 2026-01-20T19:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 15, 5:07 PM
Scheduled For: 2026-01-20T14:00:00.000+0000, 2026-01-21T12:30:00.000+0000, 2026-01-23T14:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 16, 1:18 PM
Scheduled For: 2026-01-22T14:30:00.000+0000, 2026-01-22T14:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 19, 9:18 AM
Scheduled For: 2026-01-30T14:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 2, 9:42 AM
Scheduled For: 2026-02-10T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Rhea Berry Feb 3, 4:07 PM
Scheduled For: 2026-02-11T12:00:00.000+0000, 2026-02-10T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 5, 3:09 PM
Scheduled For: 2026-02-10T15:00:00.000+0000, 2026-02-11T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 6, 5:19 PM
Scheduled For: 2026-02-11T16:00:00.000+0000, 2026-02-11T18:00:00.000+0000, 2026-02-11T17:45:00.000+0000
⏳ 3.8 business days
🔧
Status: Tech On Site by Rob Rivera Feb 11, 2:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 33d 0h
✔️
Status: Completed by Rob Rivera Feb 11, 2:36 PM
From: Tech On Site
To: Completed
Duration in Previous: 10m
⏱️
▶
2 3x Labor Added Feb 11, 11:48 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 9h 14m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 15, 11:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
Status: Invoice Pending by Hannah Shaw Feb 15, 11:35 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 29m
💰
Status: Invoiced by Hannah Shaw Feb 16, 12:03 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
🧾
Invoice Created Feb 16, 8:32 AM
Invoice Number: SM-254042

Bottlenecks

Scheduled
Duration: 22.7 business days (threshold: 2.0 business days)
Exceeded by 20.7 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Feb 11, 12:45 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-254042

Work Details (3)

Name Type Status Qty Amount Date
WL-03102462 Labor Open 0.5 $0.00 Feb 11, 11:48 PM
WL-03102463 Travel Open 5 $0.00 Feb 11, 11:48 PM
WL-03102464 Labor Open 1 $0.00 Feb 11, 11:48 PM

Details