Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330124 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 PUBLIX 1776 — 10065 Cleary Blvd, Plantation FL, 33324

Jan 6, 2026 → Jan 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (8 biz days early)
Active: 7 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 9, 2026
2 business days (not counted)
6d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 20, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 9 Ready for Release ⏸ Paused 2 —
Jan 9 → Jan 20 Assigned ▶ Running 6 7
Jan 20 → Jan 20 Scheduled ▶ Running 0 7
Jan 20 → Jan 20 Tech On Site ▶ Running 0 7
Holding 4.6d (excluded)
Coordinators 7.5d
Field Work 0.4d
Billing 0.1d
✓ SLA Met
Holding (excluded from total)
4.6 days
Coordinators
7.5 days
Over SLA
Field Work
0.4 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 20, 2026 (345 days early)
📅
9.6 days Total Age
⏱️
6.8d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 6.8 days stuck in "Assigned"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
3.0d
Assigned
6.8d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330124
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 9, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 2d 2h
⚠️ 7.0 business days
🗓️
▶
3 Status: Scheduled Jan 20, 8:51 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-20T18:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-20T19:00:00.000+0000
🔧
Status: Tech On Site by Rob Rivera Jan 20, 2:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 47m
⏱️
2x Labor Added Jan 20, 2:44 PM
Type: Labor, Travel
Status: Open
Qty: 1, 44
✔️
Status: Completed by Rob Rivera Jan 20, 3:32 PM
From: Tech On Site
To: Completed
Duration in Previous: 53m
⏱️
Labor Added Jan 20, 3:41 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Rob Rivera Jan 20, 6:08 PM
From: Completed
To: Closed
Duration in Previous: 2h 35m
📄
Status: Ready to Bill by Hannah Shaw Jan 21, 11:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 34m
📨
▶
2 Status: Invoice Pending Jan 21, 12:14 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Jan 25, 8:43 PM
Invoice Number: SM-251809

Bottlenecks

Assigned
Duration: 6.8 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Jan 20, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-251809

Work Details (3)

Name Type Status Qty Amount Date
WL-03071951 Labor Open 1 $0.00 Jan 20, 2:44 PM
WL-03071952 Travel Open 44 $0.00 Jan 20, 2:44 PM
WL-03072067 Labor Open 1 $0.00 Jan 20, 3:41 PM

Details