Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330126 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer #044 — 2474 WestHill Road, Flint MI, 48507

Jan 6, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 26 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 16, 2026
26 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 16 Ready for Release ⏸ Paused 26 —
Feb 16 → Feb 16 Assigned ▶ Running 0 1
Feb 16 → Feb 19 Scheduled ▶ Running 3 4
Feb 19 → Feb 19 Tech On Site ▶ Running 0 4
Holding 28.6d (excluded)
Coordinators 3.0d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
28.6 days
Coordinators
3.0 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 19, 2026 (315 days early)
📅
30.6 days Total Age
⏱️
27.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 27.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
27.0d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
6.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
02/19/2026 Mike Huffman. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature.
🔍 Technician Findings
Kiosk is online.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330126
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 27.0 business days
👷
▶
3 Status: Assigned Feb 16, 4:12 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Mike Huffman
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-18T20:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 17, 1:07 PM
Scheduled For: 2026-02-19T20:00:00.000+0000, 2026-02-20T20:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 17, 2:57 PM
Scheduled For: 2026-02-19T20:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Feb 19, 1:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 20h
⏱️
▶
2 5x Labor Added Feb 19, 3:09 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL HUFFMAN
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 9m, 0m
⚠️ 7.0 business days
📄
▶
2 Status: Ready to Bill Feb 27, 8:47 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
🧾
▶
2 Invoice Created Feb 27, 8:53 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Feb 19, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-255162

Work Details (5)

Name Type Status Qty Amount Date
WL-03112274 Labor Open 1 $0.00 Feb 19, 3:09 PM
WL-03112275 Labor Open 1 $0.00 Feb 19, 3:09 PM
WL-03112276 Labor Open 1.5 $0.00 Feb 19, 3:09 PM
WL-03112277 Travel Open 24 $0.00 Feb 19, 3:09 PM
WL-03112278 Travel Open 87 $0.00 Feb 19, 3:09 PM

Details