Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330226 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 682 — 4231 Northwest Federal Highway, Jensen Beach FL, 34957

Jan 6, 2026 → Jan 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 6 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
1d
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 9, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 16, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 17, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 9 Ready for Release ⏸ Paused 2 —
Jan 9 → Jan 9 Assigned ▶ Running 0 1
Jan 9 → Jan 16 Scheduled ▶ Running 5 6
Jan 16 → Jan 17 Tech On Site ▶ Running 0 6
Holding 4.6d (excluded)
Coordinators 5.7d
Field Work 0.2d
✓ SLA Met
Holding (excluded from total)
4.6 days
Coordinators
5.7 days
Over SLA
Field Work
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 17, 2026 (348 days early)
📅
8.6 days Total Age
⏱️
5.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 5.7 days stuck in "Scheduled"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
3.0d
Scheduled
5.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330226
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Jan 9, 1:39 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 3h, 0m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-01-14T17:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 9, 4:49 PM
Scheduled For: 2026-01-19T17:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 13, 12:03 PM
Scheduled For: 2026-01-20T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 15, 5:07 PM
Scheduled For: 2026-01-16T19:00:00.000+0000, 2026-01-16T19:30:00.000+0000
⏳ 1.9 business days
🔧
Status: Tech On Site by Rob Rivera Jan 16, 5:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 3h
✔️
Status: Completed by Rob Rivera Jan 16, 7:10 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 35m
🚗
5x Travel Added Jan 16, 10:43 PM
Type: Travel, Labor
Status: Open
Qty: 86, 2, 0.5, 1, 7
🏁
Status: Closed by Rob Rivera Jan 16, 10:51 PM
From: Completed
To: Closed
Duration in Previous: 3h 40m
⏳ 0.1 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 19, 2:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
📨
▶
2 Status: Invoice Pending Jan 19, 2:49 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251648

Bottlenecks

Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Jan 16, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-251648

Work Details (5)

Name Type Status Qty Amount Date
WL-03069083 Travel Open 86 $0.00 Jan 16, 10:43 PM
WL-03069084 Labor Open 2 $0.00 Jan 16, 10:43 PM
WL-03069085 Labor Open 0.5 $0.00 Jan 16, 10:43 PM
WL-03069086 Labor Open 1 $0.00 Jan 16, 10:43 PM
WL-03069087 Travel Open 7 $0.00 Jan 16, 10:43 PM

Details