📍 Publix 393 — 11250-4 Old St Augustine Road, Jacksonville FL, 32257
Jan 6, 2026 → Mar 3, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 36 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 2, 2026
36 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026Completed: Mar 3, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 2
Ready for Release
⏸ Paused
36
—
Mar 2 → Mar 3
Scheduled
▶ Running
1
2
Mar 3 → Mar 3
Tech On Site
▶ Running
0
2
Holding38.6d (excluded)
Coordinators1.3d
Field Work0.9d
✗ SLA Missed
Holding(excluded from total)
38.6 days
Coordinators
1.3 days
Field Work
0.9 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 4, 2026 (302 days early)
📅
38.7 daysTotal Age
⏱️
37.0d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed on schedule
Closed • 57 days old
🚨
Primary Delay37.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
37.0d
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Completed Higi PM.
🔍Technician Findings
Kiosk was functioning normally.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf