Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330410 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8228 — 930 HANES MALL BLVD, Winston Salem NC, 27103

Jan 6, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 11, 2026
24 business days (not counted)
3d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 17, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 11 Ready for Release ⏸ Paused 24 —
Feb 11 → Feb 17 Assigned ▶ Running 3 4
Feb 17 → Feb 19 Scheduled ▶ Running 2 6
Feb 19 → Feb 19 Tech On Site ▶ Running 0 6
Holding 26.6d (excluded)
Coordinators 5.8d
Field Work 0.6d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
26.6 days
Coordinators
5.8 days
Over SLA
Field Work
0.6 days
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 19, 2026 (315 days early)
📅
30.6 days Total Age
⏱️
25.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 25.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
25.0d
Assigned
3.5d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
7.1d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/19/2026 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
2/19/2026 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330410
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 25.0 business days
👷
▶
2 Technician Assigned Feb 11, 3:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 35d 5h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 4:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-19T18:00:00.000+0000
⏳ 2.9 business days
🔧
Status: Tech On Site by Praelow Cameron Feb 19, 1:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 20h
✔️
Status: Completed by Praelow Cameron Feb 19, 2:15 PM
From: Tech On Site
To: Completed
Duration in Previous: 48m
⏱️
▶
2 3x Labor Added Feb 19, 6:18 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 4h 5m
⚠️ 7.2 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 3:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 9h
📨
▶
2 Status: Invoice Pending Mar 2, 5:48 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255293

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 7.1 business days (threshold: 1.0 business days)
Exceeded by 6.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Feb 19, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-255293

Work Details (3)

Name Type Status Qty Amount Date
WL-03112735 Labor Open 0.5 $0.00 Feb 19, 6:18 PM
WL-03112736 Labor Open 1 $0.00 Feb 19, 6:18 PM
WL-03112737 Travel Open 7 $0.00 Feb 19, 6:18 PM

Details