Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330498 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Cub Pharmacy #1940 — 13855 Rogers Drive, Rogers MN, 55374

Jan 6, 2026 → Feb 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 26 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 16, 2026
26 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 16 Ready for Release ⏸ Paused 26 —
Feb 16 → Feb 16 Assigned ▶ Running 0 1
Feb 16 → Feb 17 Scheduled ▶ Running 1 2
Feb 17 → Feb 17 Tech On Site ▶ Running 0 2
Holding 28.6d (excluded)
Coordinators 1.0d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
28.6 days
Coordinators
1.0 days
Field Work
0.1 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 17, 2026 (317 days early)
📅
28.6 days Total Age
⏱️
27.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 27.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
27.0d
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/17/26 Traveled to site Found unit online Completed PM Tested unit Completed paperwork Closed WO
🔍 Technician Findings
Unit is online Unit needed 2026 PM
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330498
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 27.0 business days
👷
▶
3 Technician Assigned Feb 16, 1:12 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 40d 3h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-17T14:00:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Feb 17, 12:10 AM
Scheduled For: 2026-02-17T15:30:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Feb 17, 10:42 AM
Scheduled For: 2026-02-17T16:00:00.000+0000, 2026-02-17T16:30:00.000+0000
🔧
▶
2 Status: Tech On Site Feb 17, 11:33 AM
Status: Tech On Site → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Labor
Status: Open
Qty: 30, 0.5
✔️
▶
2 Status: Completed Feb 17, 12:01 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🏁
Status: Closed by Ronnie Salone Feb 17, 12:12 PM
From: Completed
To: Closed
Duration in Previous: 10m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 9:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 20h
📨
▶
3 Status: Invoice Pending Feb 26, 9:21 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254934
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Closed
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Feb 17, 11:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-254934

Work Details (3)

Name Type Status Qty Amount Date
WL-03108584 Travel Open 30 $0.00 Feb 17, 11:35 AM
WL-03108585 Labor Open 0.5 $0.00 Feb 17, 11:35 AM
WL-03108629 Labor Open 0.5 $0.00 Feb 17, 12:03 PM

Details