Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330581 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1081 — 1125 Park West Boulevard, Mount Pleasant SC, 29466

Jan 6, 2026 → Jan 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (12 biz days early)
Active: 3 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
1d
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 9, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 13, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 9 Ready for Release ⏸ Paused 2 —
Jan 9 → Jan 9 Assigned ▶ Running 0 1
Jan 9 → Jan 13 Scheduled ▶ Running 2 3
Jan 13 → Jan 13 Tech On Site ▶ Running 0 3
Holding 4.6d (excluded)
Coordinators 3.0d
Field Work 0.5d
Billing 0.0d
✓ SLA Met
Holding (excluded from total)
4.6 days
Coordinators
3.0 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 13, 2026 (352 days early)
📅
5.6 days Total Age
⏱️
3.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 3.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
3.0d
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/13/2026 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
1/13/2026 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330581
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 3.0 business days
👷
▶
4 Technician Assigned Jan 9, 9:45 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 1d 23h
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-13T14:00:00.000+0000
⏳ 2.0 business days
💵
2x Expenses Added Jan 12, 8:42 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Praelow Cameron Jan 13, 8:32 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
✔️
Status: Completed by Praelow Cameron Jan 13, 9:55 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 22m
⏱️
▶
2 3x Labor Added Jan 13, 12:44 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 2h 50m
📄
▶
2 Status: Ready to Bill Jan 13, 4:26 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 10.9 business days
🧾
Invoice Created Jan 28, 6:06 PM
Invoice Number: SM-251113

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Jan 13, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-251113

Work Details (5)

Name Type Status Qty Amount Date
WL-03061405 Expenses Open 1 $0.00 Jan 12, 8:42 AM
WL-03061406 Expenses Open 1 $0.00 Jan 12, 8:42 AM
WL-03063108 Labor Open 0.5 $0.00 Jan 13, 12:44 PM
WL-03063109 Labor Open 1 $0.00 Jan 13, 12:44 PM
WL-03063110 Travel Open 4 $0.00 Jan 13, 12:44 PM

Details