📍 Publix 1436 — 2370 Hillcrest Rd., Unit J, Mobile AL, 36695
Jan 6, 2026 → Feb 23, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 30 biz days
🕐 Clock stopped: Tech Off Site (Feb 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 20, 2026
30 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026Tech Off Site: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Feb 20
Ready for Release
⏸ Paused
30
—
Feb 20 → Feb 23
Scheduled
▶ Running
1
2
Feb 23 → Feb 23
Tech On Site
▶ Running
0
2
Holding32.6d (excluded)
Coordinators1.2d
Field Work0.4d
Billing2.3d
✗ SLA Missed
Holding(excluded from total)
32.6 days
Coordinators
1.2 days
Field Work
0.4 days
Billing
2.3 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Feb 23, 2026 (311 days early)
📅
32.6 daysTotal Age
⏱️
31.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
4.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay31.0 days stuck in "Ready for Release"
⏱️
Total Delay4.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
31.0d
Scheduled
1.2d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
6.2d / 1.0d SLA
WO Correction Needed
2.0d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3.2.26 hshaw - missing PM checklist
🔧Work Performed
2/23 Jason - PM Complete - Arrived on site and located the unit. Found the machine was online and fully operational upon arrival. Cleaned the unit and tested the devices with the combined calibrator tool and weight. All tests passed. Performed post service tests. All tests passed. Placed unit back into service.
🔍Technician Findings
Found the machine was online and fully operational upon arrival
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf