Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330896 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 CVS 8910 — 225 North Columbus, Chicago IL, 60601

Jan 6, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 32 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸32d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 24, 2026
32 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 24 Ready for Release ⏸ Paused 32 —
Feb 24 → Feb 24 Assigned ▶ Running 0 1
Feb 24 → Feb 27 Scheduled ▶ Running 3 4
Feb 27 → Feb 27 Tech On Site ▶ Running 0 4
Holding 34.6d (excluded)
Coordinators 3.1d
Field Work 0.4d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
34.6 days
Coordinators
3.1 days
Over SLA
Field Work
0.4 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 27, 2026 (307 days early)
📅
36.6 days Total Age
⏱️
33.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 33.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
33.0d
Scheduled
3.1d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
No work performed since kiosk is gone and pharmacist is unaware where it is.
🔍 Technician Findings
Tech arrived on site and talked to pharmacist, Heather. Tech was told that the kiosk was gone for about 3-4 years and she hasn't seen in the amount of time since she has been with the company.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330896
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 33.0 business days
👷
▶
3 Technician Assigned Feb 24, 5:57 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 48d 7h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-27T15:00:00.000+0000, 2026-02-27T15:30:00.000+0000
⏳ 3.8 business days
🔧
Status: Tech On Site by Andrew Przybyla Feb 27, 11:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 17h
⏱️
3x Labor Added Feb 27, 12:00 PM
Type: Labor, Travel
Status: Open
Qty: 1, 15
✔️
Status: Completed by Andrew Przybyla Feb 27, 12:47 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 13m
🏁
Status: Closed by Andrew Przybyla Feb 27, 2:26 PM
From: Completed
To: Closed
Duration in Previous: 1h 38m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 9:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
📨
▶
3 Status: Invoice Pending Mar 4, 10:20 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255538
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Feb 27, 10:30 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-255538

Work Details (3)

Name Type Status Qty Amount Date
WL-03123251 Labor Open 1 $0.00 Feb 27, 12:00 PM
WL-03123252 Labor Open 1 $0.00 Feb 27, 12:00 PM
WL-03123253 Travel Open 15 $0.00 Feb 27, 12:00 PM

Details