Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330949 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Cub Pharmacy #1654 — 9655 Colorado Lane N, Brooklyn Park MN, 55445

Jan 6, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 8 biz days
Paused: 20 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 5, 2026
20 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 16, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 5 Ready for Release ⏸ Paused 20 —
Feb 5 → Feb 5 Assigned ▶ Running 0 1
Feb 5 → Feb 16 Scheduled ▶ Running 6 7
Feb 16 → Feb 17 Tech On Site ▶ Running 1 8
Feb 17 → Feb 17 Scheduled ▶ Running 0 8
Holding 22.6d (excluded)
Coordinators 6.7d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
22.6 days
Coordinators
6.7 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 17, 2026 (317 days early)
📅
27.7 days Total Age
⏱️
21.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
11.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 57 days old
🚨
Primary Delay 21.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
21.0d
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/16/26 RS mileage from is included on another WO. WO-01351508.
🔧 Work Performed
2/16/26 Traveled to site Found unit online Completed PM Tested unit Completed paperwork Traveled from site Closed WO
🔍 Technician Findings
Unit is online upon arrival Unit needed 2026 PM
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330949
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
🚨 21.0 business days
👷
▶
3 Technician Assigned Feb 5, 1:01 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 29d 2h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-13T21:00:00.000+0000, 2026-02-13T21:30:00.000+0000
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Feb 12, 7:36 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ronnie Salone
Scheduled For: 2026-02-13T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Ronnie Salone Feb 13, 2:58 PM
Scheduled For: 2026-02-13T21:30:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Feb 13, 6:24 PM
Scheduled For: 2026-02-16T23:30:00.000+0000
⏳ 0.7 business days
📅
Dispatch Scheduled by Ronnie Salone Feb 16, 9:33 AM
Scheduled For: 2026-02-16T23:00:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Feb 16, 12:23 PM
Scheduled For: 2026-02-16T21:30:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 16, 4:45 PM
Dispatch Scheduled → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25
🔧
Status: Tech On Site by Ronnie Salone Feb 16, 5:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 4h
📅
▶
4 Dispatch Scheduled Feb 16, 7:03 PM
Dispatch Scheduled → Status: Scheduled → Status: Completed → 2x Labor Added
🗓️
Status: Scheduled by Ronnie Salone
From: Tech On Site
To: Scheduled
Duration in Previous: 1h 56m
✔️
Status: Completed by Ronnie Salone
From: Scheduled
To: Completed
Duration in Previous: 1m
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
Expenses Added Feb 16, 7:51 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Ronnie Salone Feb 16, 7:59 PM
From: Completed
To: Closed
Duration in Previous: 55m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 8:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 12h
📨
▶
3 Status: Invoice Pending Feb 26, 9:21 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254934
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Feb 16, 6:30 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-254934

Work Details (5)

Name Type Status Qty Amount Date
WL-03107611 Labor Open 0.25 $0.00 Feb 16, 4:47 PM
WL-03107612 Travel Open 5 $0.00 Feb 16, 4:47 PM
WL-03107824 Labor Open 0.5 $0.00 Feb 16, 7:06 PM
WL-03107825 Labor Open 0.5 $0.00 Feb 16, 7:06 PM
WL-03107933 Expenses Open 1 $0.00 Feb 16, 7:51 PM

Details