Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330975 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4739 — 1520 SCENIC HWY N, Snellville GA, 30078

Jan 6, 2026 → Jan 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (14 biz days early)
Active: 2 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Jan 10, 2026)
1d
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸1d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 2 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Jan 9 → Jan 10, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 8 Ready for Release ⏸ Paused 1 —
Jan 8 → Jan 8 Assigned ▶ Running 0 1
Jan 8 → Jan 9 Scheduled ▶ Running 1 2
Jan 9 → Jan 10 Tech On Site ▶ Running 0 2
Holding 3.6d (excluded)
Coordinators 1.9d
Field Work 0.9d
Billing 0.1d
✓ SLA Met
Holding (excluded from total)
3.6 days
Coordinators
1.9 days
Field Work
0.9 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 10, 2026 (355 days early)
📅
3.6 days Total Age
⏱️
2.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 57 days old
🚨
Primary Delay 2.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos
🔍 Technician Findings
Kiosk online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330975
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 8, 11:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 1d 1h
🗓️
▶
2 Status: Scheduled Jan 8, 11:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-09T17:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Cynthia Deville Jan 9, 12:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
▶
2 4x Labor Added Jan 9, 7:24 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 21m, 0m
⏳ 1.6 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 12, 12:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
📨
▶
3 Status: Invoice Pending Jan 12, 12:32 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250982
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Jan 9, 12:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-250982

Work Details (4)

Name Type Status Qty Amount Date
WL-03060390 Labor Open 0.5 $0.00 Jan 9, 7:24 PM
WL-03060391 Labor Open 1 $0.00 Jan 9, 7:24 PM
WL-03060392 Expenses Open 1 $0.00 Jan 9, 7:24 PM
WL-03060393 Travel Open 7 $0.00 Jan 9, 7:24 PM

Details