Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330999 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8136 — 1111 Miamisburg Centerville Road, Washington Township OH, 45459

Jan 6, 2026 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 25 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 12, 2026
25 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 14, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 12 Ready for Release ⏸ Paused 25 —
Feb 12 → Feb 12 Assigned ▶ Running 0 1
Feb 12 → Feb 13 Scheduled ▶ Running 1 2
Feb 13 → Feb 14 Tech On Site ▶ Running 0 2
Holding 27.6d (excluded)
Coordinators 1.3d
Field Work 1.0d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
27.6 days
Coordinators
1.3 days
Field Work
1.0 days
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
27.6 days Total Age
⏱️
26.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 26.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
26.0d
Scheduled
1.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
8.5d / 1.0d SLA
WO Correction Needed
1.0d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.25.26 hshaw - FSR form missing cust signature

🔧 Work Performed
performed pm
🔍 Technician Findings
annual pm, kiosk was online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330999
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
🚨 26.0 business days
👷
▶
3 Technician Assigned Feb 12, 4:57 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 36d 6h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-13T14:00:00.000+0000
🔧
Status: Tech On Site by Jordan Moceri Feb 13, 9:29 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16h 31m
🚗
▶
2 Travel Added Feb 13, 10:19 AM
Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.4833333333333
⏱️
Labor Added Feb 13, 10:40 AM
Type: Labor
Status: Open
Qty: 1.1833333333333
✔️
Status: Completed by Jordan Moceri Feb 13, 11:15 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 13h 46m, 0m
⚠️ 6.2 business days
✏️
Status: WO Correction Needed by Hannah Shaw Feb 25, 1:05 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 11d 1h
🏁
Status: Closed by Jordan Moceri Feb 25, 12:10 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 11h 5m
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 2:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 53m
📨
▶
2 Status: Invoice Pending Feb 26, 2:17 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254931

Bottlenecks

Closed
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jordan Moceri
Scheduled
Feb 13, 9:00 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-254931

Work Details (3)

Name Type Status Qty Amount Date
WL-03104752 Travel Open 131 $0.00 Feb 13, 10:19 AM
WL-03104754 Labor Open 2.4833333333333 $0.00 Feb 13, 10:20 AM
WL-03104786 Labor Open 1.1833333333333 $0.00 Feb 13, 10:40 AM

Details