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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331002 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8102 — 601 E I65 SERVICE RD S, Mobile AL, 36606

Jan 6, 2026 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 29 biz days
🕐 Clock stopped: Tech Off Site (Feb 25, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 12, 2026
25 business days (not counted)
▶ Clock Running
Status: Canceled
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸4d
⏸ Clock Paused
Status: Ready for Release
Feb 13 → Feb 20, 2026
4 business days (not counted)
3d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 25, 2026
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026 Tech Off Site: Feb 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 12 Ready for Release ⏸ Paused 25 —
Feb 12 → Feb 13 Canceled ▶ Running 1 2
Feb 13 → Feb 20 Ready for Release ⏸ Paused 4 —
Feb 20 → Feb 25 Scheduled ▶ Running 3 5
Feb 25 → Feb 25 Tech On Site ▶ Running 0 5
Holding 32.6d (excluded)
Coordinators 3.2d
Field Work 1.2d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
32.6 days
Coordinators
3.2 days
Over SLA
Field Work
1.2 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 26, 2026 (308 days early)
📅
34.7 days Total Age
⏱️
26.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 26.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
31.0d
Canceled
1.9d
Scheduled
3.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.1d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/12/2026jsells cancel and adding to repair work order WO-01351334
🔧 Work Performed
2/25 Jason - PM Complete - Arrived on site and located the unit. Found the machine was online and fully operational upon arrival. Cleaned the unit and tested the devices with the combined calibrator tool and weight. All tests passed. Performed post service tests. All tests passed. Placed unit back into service.
🔍 Technician Findings
Found the machine was online and fully operational upon arrival.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331002
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
🚨 26.0 business days
🚫
Status: Canceled by Jessica Sells Feb 12, 11:47 AM
From: Ready for Release
To: Canceled
Duration in Previous: 36d 1h
✅
Status: Ready for Release by Jessica Foley Feb 13, 9:25 AM
From: Canceled
To: Ready for Release
Duration in Previous: 21h 37m
⚠️ 5.0 business days
📅
▶
4 Dispatch Scheduled Feb 20, 5:14 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 7d 7h
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A00000HDTD8QAP, Jason Cunningham
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-25T16:30:00.000+0000
⏳ 3.8 business days
🔧
Status: Tech On Site by Jason Cunningham Feb 25, 10:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 17h
🚗
Status: Tech Off Site by Jason Cunningham Feb 25, 11:06 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 42m
⏱️
▶
2 3x Labor Added Feb 25, 8:14 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 9h 8m, 0m
⚠️ 5.5 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 8:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 12h
📨
▶
3 Status: Invoice Pending Mar 4, 10:20 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255538
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jason Cunningham
Scheduled
Feb 25, 11:30 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-255538

Work Details (3)

Name Type Status Qty Amount Date
WL-03120294 Labor Open 0.25 $0.00 Feb 25, 8:14 PM
WL-03120295 Labor Open 0.75 $0.00 Feb 25, 8:14 PM
WL-03120296 Travel Open 3 $0.00 Feb 25, 8:14 PM

Details