Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331074 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 587 — 10128 Two Notch Road, Columbia SC, 29223

Jan 6, 2026 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 4, 2026
19 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 4 Ready for Release ⏸ Paused 19 —
Feb 4 → Feb 4 Assigned ▶ Running 0 1
Feb 4 → Feb 5 Scheduled ▶ Running 1 2
Feb 5 → Feb 5 Tech On Site ▶ Running 0 2
Holding 21.6d (excluded)
Coordinators 1.4d
Field Work 0.4d
Billing 1.6d
✗ SLA Missed
Holding (excluded from total)
21.6 days
Coordinators
1.4 days
Field Work
0.4 days
Billing
1.6 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 5, 2026 (329 days early)
📅
21.6 days Total Age
⏱️
20.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 20.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
20.0d
Assigned
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.8d / 1.0d SLA
WO Correction Needed
1.5d
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.6.26 hshaw - missing FSR form with cust signature

🔧 Work Performed
ATTEMPTED PM - ATTEMPTED TO GET POWER TO TOP SCREEN - ATTEMPTED RECALIBRATION TO MAIN SCREEN - REACHED OUT TO TECH SUPPORT LEFT VM
🔍 Technician Findings
FOUND UNIT NEEDING PM - UNITS TOP SCREEN IS DEAD - RESEATED CONNECTIONS/ RESTARTED SYSTEM ISSUE REMAINED - MAIN SCREEN RIGHT SIDE NO TOUCH/ATTEMPTED CALIBRATION ISSUE REMAINED
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331074
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 20.0 business days
👷
▶
4 Status: Assigned Feb 4, 3:58 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Rozier Cole
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-05T16:00:00.000+0000
🔧
Status: Tech On Site by Rozier Cole Feb 5, 12:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 48m
⏱️
▶
2 4x Labor Added Feb 5, 3:30 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 2h 41m
🏁
Status: Closed by Rozier Cole Feb 5, 3:48 PM
From: Completed
To: Closed
Duration in Previous: 16m
✏️
Status: WO Correction Needed by Hannah Shaw Feb 6, 11:26 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 19h 38m
⏳ 1.0 business days
🏁
Status: Closed by Rozier Cole Feb 8, 11:25 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 11h
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 11, 10:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
📨
▶
2 Status: Invoice Pending Feb 11, 10:57 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253660

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
Feb 5, 11:00 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-253660

Work Details (4)

Name Type Status Qty Amount Date
WL-03093607 Labor Open 0.5 $0.00 Feb 5, 3:30 PM
WL-03093608 Labor Open 0.5 $0.00 Feb 5, 3:30 PM
WL-03093610 Travel Open 15 $0.00 Feb 5, 3:30 PM
WL-03093611 Travel Open 15 $0.00 Feb 5, 3:30 PM

Details