Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331277 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6373 — 1100 Grand Central Avenue, Vienna WV, 26105

Jan 6, 2026 → Jan 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (8 biz days early)
Active: 2 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 19, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 20, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 19 Ready for Release ⏸ Paused 7 —
Jan 19 → Jan 19 Assigned ▶ Running 0 1
Jan 19 → Jan 20 Scheduled ▶ Running 1 2
Holding 9.6d (excluded)
Coordinators 1.0d
Field Work 1.1d
Billing 0.2d
✓ SLA Met
Holding (excluded from total)
9.6 days
Coordinators
1.0 days
Field Work
1.1 days
Over SLA
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 21, 2026 (344 days early)
📅
10.6 days Total Age
⏱️
8.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 8.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
8.0d
Scheduled
1.0d / 2.0d SLA
Completed
1.1d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Combined calibration completed. Functionality tests completed. PM completed.
🔍 Technician Findings
No issues found.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331277
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Jan 19, 12:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 12d 2h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-20T17:00:00.000+0000, 2026-01-20T16:30:00.000+0000
⏳ 1.0 business days
⏱️
3x Labor Added Jan 20, 5:52 PM
Type: Labor, Travel
Status: Open
Qty: 0.33333333333333, 0.91666666666667, 5
✔️
Status: Completed by Dustin Antolin Jan 20, 6:19 PM
From: Scheduled
To: Completed
Duration in Previous: 1d 6h
🏁
Status: Closed by Lawrence Yoder Jan 21, 1:04 PM
From: Completed
To: Closed
Duration in Previous: 18h 44m
📄
Status: Ready to Bill by Hannah Shaw Jan 22, 10:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 59m
📨
▶
2 Status: Invoice Pending Jan 22, 11:33 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jan 25, 10:24 PM
Invoice Number: SM-251869

Bottlenecks

Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Dustin Antolin
Scheduled
Jan 20, 11:30 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-251869

Work Details (3)

Name Type Status Qty Amount Date
WL-03072377 Labor Open 0.33333333333333 $0.00 Jan 20, 5:52 PM
WL-03072378 Labor Open 0.91666666666667 $0.00 Jan 20, 5:52 PM
WL-03072379 Travel Open 5 $0.00 Jan 20, 5:52 PM

Details