Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (2 biz days early)
Active: 4 biz days
Paused: 11 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 23, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 28, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026Completed: Jan 28, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 23
Ready for Release
⏸ Paused
11
—
Jan 23 → Jan 23
Assigned
▶ Running
0
1
Jan 23 → Jan 28
Scheduled
▶ Running
3
4
Jan 28 → Jan 28
Tech On Site
▶ Running
0
4
Holding13.6d (excluded)
Coordinators2.9d
Field Work0.6d
Billing0.2d
✓ SLA Met
Holding(excluded from total)
13.6 days
Coordinators
2.9 days
Over SLA
Field Work
0.6 days
Billing
0.2 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jan 28, 2026 (337 days early)
📅
15.2 daysTotal Age
⏱️
12.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
0.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay12.0 days stuck in "Ready for Release"
⏱️
Total Delay0.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
12.0d
Assigned
0.0d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
1/27/2026 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Complete Higi PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
1/27/2026 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Complete Higi PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf