📍 Sam's Club #6356 — 56 W MERRITT BLVD, Fishkill NY, 12524
Jan 6, 2026 → Feb 4, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 3, 2026
18 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026Completed: Feb 5, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Feb 3
Ready for Release
⏸ Paused
18
—
Feb 3 → Feb 3
Assigned
▶ Running
0
1
Feb 3 → Feb 4
Scheduled
▶ Running
1
2
Feb 4 → Feb 5
Tech On Site
▶ Running
1
3
Holding20.6d (excluded)
Coordinators1.4d
Field Work1.2d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
20.6 days
Coordinators
1.4 days
Field Work
1.2 days
Over SLA
Billing
0.1 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Feb 5, 2026 (329 days early)
📅
20.9 daysTotal Age
⏱️
19.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
0.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay19.0 days stuck in "Ready for Release"
⏱️
Total Delay0.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
19.0d
Scheduled
1.4d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2.5.26 hshaw - missing pictures showing SN# and kiosk location. Comments/Notes section of PM checklist can't be blank
🔧Work Performed
Technician Findings upon arrival: Unit is due for PM. Unit is operational.
What caused the issue: WO for PM required
Actions Taken/Work Performed: Performed testing & PM maintenance
Final Resolution: All Functions are Working as Intended
Returned unit to service
🔍Technician Findings
Technician Findings upon arrival: Unit is due for PM. Unit is operational. Spoke with Nancy
What caused the issue: WO for PM required
Actions Taken/Work Performed: Performed testing & PM maintenance
Final Resolution: All Functions are Working as Intended
Returned unit to service
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf