Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331607 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans 148 - Employee Breakroom — 1590 Rockville Pike, Rockville MD, 20852

Jan 6, 2026 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸13d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 27, 2026
13 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 29, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 27 Ready for Release ⏸ Paused 13 —
Jan 27 → Jan 27 Assigned ▶ Running 0 1
Jan 27 → Jan 29 Scheduled ▶ Running 2 3
Jan 29 → Jan 30 Tech On Site ▶ Running 1 4
Holding 15.6d (excluded)
Coordinators 2.4d
Field Work 1.3d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
15.6 days
Coordinators
2.4 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 30, 2026 (335 days early)
📅
17.4 days Total Age
⏱️
14.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 14.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
14.0d
Assigned
0.0d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed a PM. on higi
🔍 Technician Findings
higi was fully functional
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331607
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
🚨 14.0 business days
👷
▶
4 Technician Assigned Jan 27, 4:05 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 20d 6h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-29T18:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 3.0 business days
🔧
Status: Tech On Site by Maximilian Tucker Jan 29, 3:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
⏱️
3x Labor Added Jan 29, 11:19 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.16666666666667
✔️
Status: Completed by Maximilian Tucker Jan 30, 1:35 AM
From: Tech On Site
To: Completed
Duration in Previous: 10h 24m
🏁
Status: Closed by Maximilian Tucker Jan 30, 1:41 AM
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 5:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 51m
📨
▶
2 Status: Invoice Pending Jan 30, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 1.8 business days
🧾
Invoice Created Feb 2, 10:56 AM
Invoice Number: SM-252722

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 2.9 business hours
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Jan 29, 1:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-252722

Work Details (3)

Name Type Status Qty Amount Date
WL-03084390 Labor Open 1 $0.00 Jan 29, 11:19 PM
WL-03084391 Travel Open 1 $0.00 Jan 29, 11:19 PM
WL-03084392 Labor Open 0.16666666666667 $0.00 Jan 29, 11:19 PM

Details