Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331623 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Giant Pharmacy 334 — 3521 East West Highway, Hyattsville MD, 20782

Jan 6, 2026 → Jan 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (5 biz days early)
Active: 4 biz days
Paused: 8 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 23, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Jan 23 Scheduled ▶ Running 3 4
Jan 23 → Jan 23 Tech On Site ▶ Running 0 4
Holding 10.6d (excluded)
Coordinators 3.8d
Field Work 0.5d
Billing 0.3d
✓ SLA Met
Holding (excluded from total)
10.6 days
Coordinators
3.8 days
Over SLA
Field Work
0.5 days
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 24, 2026 (341 days early)
📅
12.6 days Total Age
⏱️
9.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 9.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
9.0d
Scheduled
3.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.7d / 1.0d SLA
WO Correction Needed
0.1d
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.26.26 hshaw - missing mileage from site

🔧 Work Performed
Performed a PM on higi kiosk.
🔍 Technician Findings
Higi was fully functional upon arrival
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331623
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Jan 20, 12:17 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 13d 2h, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-23T17:00:00.000+0000, 2026-01-23T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Maximilian Tucker Jan 23, 2:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 2h
✔️
Status: Completed by Maximilian Tucker Jan 23, 3:50 PM
From: Tech On Site
To: Completed
Duration in Previous: 52m
⏱️
▶
2 4x Labor Added Jan 23, 10:10 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Maximilian Tucker
From: Completed
To: Closed
Duration in Previous: 6h 22m
⏳ 1.2 business days
✏️
Status: WO Correction Needed by Hannah Shaw Jan 26, 12:14 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 14h
🚗
▶
2 Travel Added Jan 26, 1:24 PM
Travel Added → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 11m
📄
Status: Ready to Bill by Hannah Shaw Jan 27, 10:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 36m
📨
Status: Invoice Pending by Hannah Shaw Jan 27, 11:23 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 21m
💰
Status: Invoiced by Hannah Shaw Jan 27, 11:31 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⚠️ 5.0 business days
🧾
Invoice Created Feb 2, 10:56 AM
Invoice Number: SM-252301

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Jan 23, 1:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-252301

Work Details (5)

Name Type Status Qty Amount Date
WL-03077649 Labor Open 0.5 $0.00 Jan 23, 10:10 PM
WL-03077650 Labor Open 1 $0.00 Jan 23, 10:10 PM
WL-03077651 Labor Open 3 $0.00 Jan 23, 10:10 PM
WL-03077652 Travel Open 140 $0.00 Jan 23, 10:10 PM
WL-03079097 Travel Open 12 $0.00 Jan 26, 1:24 PM

Details