Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331658 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer #228 — 1301 Meijer Drive, Rolling Meadows IL, 60008

Jan 6, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 35 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 27, 2026
35 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 4, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 27 Ready for Release ⏸ Paused 35 —
Feb 27 → Feb 27 Assigned ▶ Running 0 1
Feb 27 → Mar 4 Scheduled ▶ Running 3 4
Mar 4 → Mar 4 Tech On Site ▶ Running 0 4
Holding 37.6d (excluded)
Coordinators 3.1d
Field Work 0.1d
✗ SLA Missed
Holding (excluded from total)
37.6 days
Coordinators
3.1 days
Over SLA
Field Work
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 4, 2026 (302 days early)
📅
39.6 days Total Age
⏱️
36.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Closed • 57 days old
🚨
Primary Delay 36.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
36.0d
Scheduled
3.1d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
3/4/26 Traveled to site Found unit online Completed PM Calibrated scale Tested unit Completed paperwork Closed WO
🔍 Technician Findings
Unit is online upon arrival Unit needed 2026 PM
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331658
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
🚨 36.0 business days
👷
▶
4 Technician Assigned Feb 27, 5:54 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 51d 7h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-03T20:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-03T20:30:00.000+0000
⏳ 2.8 business days
📅
Dispatch Scheduled by Charles Ramen Mar 3, 4:36 PM
Scheduled For: 2026-03-04T18:30:00.000+0000, 2026-03-04T16:00:00.000+0000, 2026-03-04T15:00:00.000+0000
💵
Expenses Added Mar 4, 1:17 AM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Ronnie Salone Mar 4, 1:32 AM
Scheduled For: 2026-03-04T16:00:00.000+0000
⏱️
▶
2 2x Labor Added Mar 4, 12:29 PM
2x Labor Added → Dispatch Scheduled
📅
Dispatch Scheduled by Ronnie Salone
Scheduled For: 2026-03-04T17:45:00.000+0000
🔧
Status: Tech On Site by Ronnie Salone Mar 4, 12:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 18h
✔️
Status: Completed by Ronnie Salone Mar 4, 1:03 PM
From: Tech On Site
To: Completed
Duration in Previous: 23m
⏱️
▶
2 Labor Added Mar 4, 1:09 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ronnie Salone
From: Completed
To: Closed
Duration in Previous: 8m

Bottlenecks

Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Mar 4, 12:45 PM
Created
Jan 6, 2:14 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03129166 Expenses Open 1 $0.00 Mar 4, 1:17 AM
WL-03129687 Labor Open 0.25 $0.00 Mar 4, 12:29 PM
WL-03129688 Travel Open 5 $0.00 Mar 4, 12:29 PM
WL-03129760 Labor Open 0.5 $0.00 Mar 4, 1:09 PM

Details