📍 Sam's Club #6365 — 970 HILTON HEIGHTS RD, Charlottesville VA, 22901
Jan 6, 2026 → Feb 13, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 11, 2026
24 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Feb 11
Ready for Release
⏸ Paused
24
—
Feb 11 → Feb 11
Assigned
▶ Running
0
1
Feb 11 → Feb 13
Scheduled
▶ Running
2
3
Feb 13 → Feb 13
Tech On Site
▶ Running
0
3
Holding26.6d (excluded)
Coordinators3.0d
Field Work0.5d
Billing0.4d
✗ SLA Missed
Holding(excluded from total)
26.6 days
Coordinators
3.0 days
Over SLA
Field Work
0.5 days
Billing
0.4 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Feb 13, 2026 (321 days early)
📅
27.6 daysTotal Age
⏱️
25.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
2.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay25.0 days stuck in "Ready for Release"
⏱️
Total Delay2.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
25.0d
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
2/13/2026 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Complete Higi PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
2/13/2026 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Complete Higi PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf