Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01332933 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 6, 2026 → Jan 8, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 13, 2026
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Jan 6 → Jan 9, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
Created: Jan 6, 2026 Completed: Jan 9, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0 / 5
Jan 6 → Jan 9 Assigned ▶ Running 3 3 / 5
Dispatch 0.0d
Coordinators 2.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.8 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Jan 13, 2026 Completed: Jan 9, 2026 (4 days early)
📅
2.8 days Total Age
⏱️
2.8d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 2.8 days stuck in "Assigned"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.8d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.8.26 PO received

🔧 Work Performed
replaced connector cable tested bed functions and returned bed to service
🔍 Technician Findings
footboard connector cable inoperable would not read footboard
⚠️ Problem Description
footboard connector inoperable
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Jan 6, 2:24 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Jan 8, 8:41 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 6h, 0m
📄
▶
2 Status: Ready to Bill Jan 9, 1:54 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 13, 5:38 PM
Invoice Number: SM-250917

Bottlenecks

Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 6, 2:24 PM
Invoice #
SM-250917

Work Details (2)

Name Type Status Qty Amount Date
WL-03058534 Labor Open 2 $190.00 Jan 8, 8:41 PM
WL-03058535 Parts Open 1 $158.00 Jan 8, 8:41 PM

Details