Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01332969 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 6, 2026 → Jan 12, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 13, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Jan 6 → Jan 12, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Jan 6, 2026 Completed: Jan 12, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0 / 5
Jan 6 → Jan 12 Assigned ▶ Running 4 4 / 5
Dispatch 0.0d
Coordinators 4.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.4 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Jan 13, 2026 Completed: Jan 12, 2026 (1 days early)
📅
4.4 days Total Age
⏱️
4.4d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 4.4 days stuck in "Assigned"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.4d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.8.26 PO received

🔧 Work Performed
replaced zoom handle with customer supplied part tested bed functions and returned bed to service
🔍 Technician Findings
zoom handle was inoperable/ spring was not resetting
⚠️ Problem Description
zoom handle inoperable spring
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
3 Work Order Created Jan 6, 3:48 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Brandi Alvarez
Technician: a0h5A00000HFqqFQAT, Kenneth Lancara
👷
Status: Assigned by Brandi Alvarez
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 3.0 business days
⏱️
Labor Added Jan 8, 8:47 PM
Type: Labor
Status: Open
Qty: 2
⏳ 2.4 business days
🔩
▶
2 Parts Added Jan 12, 3:50 PM
Parts Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 0h, 0m
📄
▶
2 Status: Ready to Bill Jan 12, 4:03 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 13, 8:00 AM
Invoice Number: SM-251031

Bottlenecks

Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 6, 3:48 PM
Invoice #
SM-251031

Work Details (2)

Name Type Status Qty Amount Date
WL-03058548 Labor Open 2 $190.00 Jan 8, 8:47 PM
WL-03061933 Parts Open 1 $0.00 Jan 12, 3:50 PM

Details