Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333009 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDINA HOSPITAL — 1000 E WASHINGTON ST, MEDINA OH, 44256

Jan 6, 2026 → Jan 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (11 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Jan 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 13, 2026
5 business days (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 14, 2026
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0
Jan 6 → Jan 13 Ready for Scheduling ▶ Running 5 5
Jan 13 → Jan 14 Scheduled ▶ Running 1 6
Jan 14 → Jan 14 Tech On Site ▶ Running 0 6
Dispatch 0.0d
Coordinators 7.3d
Field Work 1.5d
Billing 4.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.3 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
4.7 days
Over SLA
Created: Jan 6, 2026 Due: Jan 31, 2026 Completed: Jan 15, 2026 (16 days early)
📅
6.6 days Total Age
⏱️
11.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
16.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Samuel Biddie — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 13, 2026
Visit 2 Jan 14, 2026

AI Analysis

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Completed with significant delays
Invoiced • 57 days old
🚨
Primary Delay 11.0 days stuck in "Closed"
⏱️
Total Delay 16.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.3d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
11.0d / 1.0d SLA
Ready to Bill
3.5d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/06/2026 ABelyea - device was previously completed prior to maintenance software release. GE requested we return to upgrade to the newest software as customer is having issues with the device. No battery needed.

🔧 Work Performed
Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI needed
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
▶
2 Work Order Created Jan 6, 4:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Allison Belyea
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.9 business days
👷
▶
3 Technician Assigned Jan 13, 10:45 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-14T06:00:00.000+0000, 2026-01-14T00:00:00.000+0000, 2026-01-14T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 18h
🔧
Status: Tech On Site by Samuel Biddie Jan 14, 9:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 23m
⏱️
2x Labor Added Jan 14, 10:24 AM
Type: Labor, Travel
Status: Open
Qty: 2, 93
✔️
Status: Completed by Samuel Biddie Jan 14, 12:45 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 36m
⏱️
▶
2 4x Labor Added Jan 14, 2:43 PM
4x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Jan 14, 3:30 PM
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Samuel Biddie Jan 14, 9:17 PM
From: Completed
To: Closed
Duration in Previous: 8h 31m
🚨 11.3 business days
⏱️
Labor Added Jan 30, 2:23 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 30, 2:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15d 17h
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 3h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Ready for Scheduling
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Closed
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Samuel Biddie
Scheduled
Jan 14, 9:00 AM
Created
Jan 6, 4:44 PM
Invoice #
SM-253009

Work Details (9)

Name Type Status Qty Amount Date
WL-03064472 Labor Open 2 $0.00 Jan 14, 10:24 AM
WL-03064473 Travel Open 93 $0.00 Jan 14, 10:24 AM
WL-03064929 Labor Open 2 $100.00 Jan 14, 2:43 PM
WL-03064928 Labor Open 2 $100.00 Jan 14, 2:43 PM
WL-03064930 Expenses Open 1 $0.00 Jan 14, 2:43 PM
WL-03064931 Travel Open 93 $0.00 Jan 14, 2:43 PM
WL-03064934 Labor Open 1 $0.00 Jan 14, 2:45 PM
WL-03065029 Labor Open 0.75 $0.00 Jan 14, 3:30 PM
WL-03085288 Labor Open 0.016666666666667 $38.00 Jan 30, 2:23 PM

Details