Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333048 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Jan 7, 2026 → Jan 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 12, 2026
✓ SLA Met
Active: 3 biz days
🕐 Clock stopped: Completed (Jan 12, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jan 7 → Jan 12, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 7, 2026 Completed: Jan 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 12 Assigned ▶ Running 3 3
Dispatch 0.0d
Coordinators 4.0d
Field Work 0.0d
Billing 1.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.0 days
Billing
1.7 days
Over SLA
Created: Jan 7, 2026 Due: Jan 12, 2026 Completed: Jan 12, 2026 (on time)
📅
4.0 days Total Age
⏱️
4.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 56 days old
🚨
Primary Delay 4.0 days stuck in "Assigned"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/12/26 MMcNamara
Problem Description    
Standard service LX2.3 and 1 probe

Technician Findings    
No issues found

Work Performed    
Standard service LX2.3 and 1 probe
 
🔧 Work Performed
Standard service LX2.3 and 1 probe
🔍 Technician Findings
No issues found
⚠️ Problem Description
Standard service LX2.3 and 1 probe

Timeline

📋
▶
2 Work Order Created Jan 7, 6:58 AM
Work Order Created → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Jan 7, 7:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 5m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Jan 12, 1:32 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned
To: Completed
Duration in Previous: 5d 6h
🏁
Status: Closed by MICHAEL MCNAMARA Jan 12, 1:41 PM
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 4m, 0m
📨
▶
2 Status: Invoice Pending Jan 13, 10:53 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Jan 16, 8:46 AM
Invoice Number: SM-251063

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Jan 7, 6:58 AM
Invoice #
SM-251063

Work Details (2)

Name Type Status Qty Amount Date
WL-03055925 Expenses Open 1 $0.00 Jan 7, 6:58 AM
WL-03061706 Labor Open 3.25 $341.25 Jan 12, 1:32 PM

Details