Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333061 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 7, 2026 → Feb 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 14, 2026
✗ SLA Missed (19 biz days late)
Active: 24 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 20, 2026
8 business days (counted)
Running total: 8 of 5 biz days used
16d
▶ Clock Running
Status: Assigned
Jan 20 → Feb 11, 2026
16 business days (counted)
Running total: 24 of 5 biz days used
Created: Jan 7, 2026 Completed: Feb 11, 2026
Business Days Used 24 / 5
0 5d budget +19d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0 / 5
Jan 7 → Jan 20 Ready for Scheduling ▶ Running 8 8 / 5
Jan 20 → Feb 11 Assigned ▶ Running 16 24 / 5
Dispatch 0.0d
Coordinators 26.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.0 days
Over SLA
Billing
0.0 days
Created: Jan 7, 2026 Due: Jan 14, 2026 Completed: Feb 11, 2026 (27 days late)
📅
25.0 days Total Age
⏱️
17.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
28.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 56 days old
🚨
Primary Delay 17.0 days stuck in "Assigned"
⏱️
Total Delay 28.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.0d / 1.0d SLA
Assigned
17.0d / 0.5d SLA
Closed
4.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Wiped down mattress before testing performed complete function test on the bed exit alarm system. No issues found. Issue determined to be user error.
🔍 Technician Findings
Bed in hallway with note indicating bed alarm not working
⚠️ Problem Description
Requested by GE: Bed Alarm not working. Located on the 4th floor. GE Control# - 604648054 s/n = 070101131 CDVC12818209
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 7, 8:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 9:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13d 0h
⚠️ 6.0 business days
⏱️
Labor Added Jan 27, 6:03 PM
Type: Labor
Status: Open
Qty: 2
🚨 11.7 business days
✔️
Status: Completed by Yves Dessin Feb 11, 1:17 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 22d 3h, 0m
⏳ 5.0 business days
📄
▶
2 Status: Ready to Bill Feb 18, 7:49 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Feb 18, 8:00 AM
Invoice Number: SM-254249

Bottlenecks

Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 7, 8:56 AM
Invoice #
SM-254249

Work Details (1)

Name Type Status Qty Amount Date
WL-03080630 Labor Open 2 $190.00 Jan 27, 6:03 PM

Details