Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333081 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PSM

📍 IONBOND INC — 925 Atlantic Dr, West Chicago IL, 60185

Jan 7, 2026 → Jan 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Jan 7 → Jan 16, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 7, 2026 Completed: Jan 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 16 Assigned ▶ Running 7 7
Dispatch 0.0d
Coordinators 8.0d
Field Work 0.0d
Billing 9.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.0 days
Over SLA
Field Work
0.0 days
Billing
9.0 days
Over SLA
Created: Jan 7, 2026 Due: Feb 7, 2026 Completed: Jan 12, 2026 (26 days early)
📅
4.0 days Total Age
⏱️
8.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
12.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 56 days old
🚨
Primary Delay 8.0 days stuck in "Assigned"
⏱️
Total Delay 12.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
6.2d / 2.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
2.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Perform Bench PM: Evaluated, unit did not pass calibration. " Gain Too High" 1/12/2026 Started tear down vacuum system, Cleaned valve block, replace all O-ring, plunger seal, internal calibrated leak, internal leak valve. cleaned inside spec-tube body, ion chamber, ion support pole, replace new filament, metal gasket, retorque spec-tube header. Started power up unit. Perform fine test procedure, record parameter, mdl/helium Stability N/A unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍 Technician Findings
Unit did not pass calibration. '' Gain Too High "
⚠️ Problem Description
Note 22.12.2025 15:53:08 JUFOSTER NCS 6486207 ____________________ Note 11.11.2025 09:35:24 WF-BATCH Agent: PIERCEB Timestamp: 2025-11-11 08:35:10 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262. Salesperson - Matsua Garcia-Mendez; matsua.garcia-mendez@agilent.com; Mobile: 408-553-7642. Gain to High Error
📄 Description
VS PR02 Portable Leak Detector
📞 Call Description
VPD Bench Repair Trade

Timeline

📋
▶
3 Work Order Created Jan 7, 9:57 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Minh Huynh
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 3m
⚠️ 8.0 business days
🔩
4x Parts Added Jan 16, 8:15 AM
Type: Parts
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Jan 16, 8:45 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Minh Huynh
From: Assigned
To: Completed
Duration in Previous: 8d 22h
🏁
Status: Closed by Minh Huynh
From: Completed
To: Closed
Duration in Previous: 4m
💵
Status: Billing Review by Hannah Shaw Jan 16, 5:04 PM
From: Closed
To: Billing Review
Duration in Previous: 8h 13m
⚠️ 6.9 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Jan 27, 1:09 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10d 20h
📨
Status: Invoice Pending by Hannah Shaw Jan 27, 3:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 22m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Jan 29, 5:38 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252373

Bottlenecks

Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Billing Review
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Invoice Pending
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Jan 7, 9:57 AM
Invoice #
SM-252373

Work Details (5)

Name Type Status Qty Amount Date
WL-03067573 Parts Open 1 $0.00 Jan 16, 8:15 AM
WL-03067574 Parts Open 1 $0.00 Jan 16, 8:15 AM
WL-03067575 Parts Open 1 $0.00 Jan 16, 8:15 AM
WL-03067576 Parts Open 1 $0.00 Jan 16, 8:15 AM
WL-03067594 Labor Open 5 $582.00 Jan 16, 8:45 AM

Details