Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334494 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 7, 2026 → Jan 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 14, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Jan 7 → Jan 21, 2026
9 business days (not counted)
4d
▶ Clock Running
Status: Assigned
Jan 21 → Jan 27, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Jan 7, 2026 Completed: Jan 27, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0 / 5
Jan 7 → Jan 7 Assigned ▶ Running 0 0 / 5
Jan 7 → Jan 21 Awaiting Parts ⏸ Paused 9 —
Jan 21 → Jan 27 Assigned ▶ Running 4 4 / 5
Dispatch 0.0d
Material Management 9.5d
Coordinators 4.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.5 days
Over SLA
Coordinators
4.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 7, 2026 Due: Jan 14, 2026 Completed: Jan 27, 2026 (12 days late)
📅
13.5 days Total Age
⏱️
9.5d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
10.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 56 days old
🚨
Primary Delay 9.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 10.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.6d / 0.5d SLA
Awaiting Parts
9.5d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced zoom handle and replaced footboard connector
🔍 Technician Findings
PT right Zoom handle inoperable and footboard connector on frame side is broken
⚠️ Problem Description
PT right Zoom handle inoperable and footboard connector on frame side is broken
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
3 Work Order Created Jan 7, 2:50 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Brandi Alvarez
Technician: a0h5A00000HFqqFQAT, Kenneth Lancara
👷
Status: Assigned by Brandi Alvarez
From: Entered
To: Assigned
Duration in Previous: 1m
📦
▶
2 Parts Requested Jan 7, 3:03 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Assigned
To: Awaiting Parts
Duration in Previous: 12m
⚠️ 7.0 business days
⏱️
Labor Added Jan 15, 1:31 PM
Type: Labor
Status: Open
Qty: 4
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 21, 2:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Awaiting Parts
To: Assigned
Duration in Previous: 13d 23h
⚠️ 5.0 business days
🔩
3x Parts Added Jan 27, 5:32 PM
Type: Parts, Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Jan 27, 5:39 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 4m
📄
▶
2 Status: Ready to Bill Jan 28, 4:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.9 business days
🧾
Invoice Created Feb 2, 9:32 AM
Invoice Number: SM-252462

Bottlenecks

Awaiting Parts
Duration: 9.5 business days (threshold: 3.0 business days)
Exceeded by 6.5 business days
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

📦
Parts Order 00087798
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 7, 2:50 PM
Invoice #
SM-252462

Work Details (4)

Name Type Status Qty Amount Date
WL-03066369 Labor Open 4 $380.00 Jan 15, 1:31 PM
WL-03080567 Parts Open 1 $1,474.51 Jan 27, 5:32 PM
WL-03080568 Parts Open 1 $32.55 Jan 27, 5:32 PM
WL-03080569 Expenses Open 1 $0.00 Jan 27, 5:32 PM

Details