Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334501 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 7, 2026 → Jan 9, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Jan 14, 2026

✓ SLA Met (3 biz days early)

Active: 2 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Jan 10, 2026)

SLA Target

▶ Clock Running

Status: Created

Jan 7 → Jan 7, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

2d

▶ Clock Running

Status: Assigned

Jan 7 → Jan 10, 2026

2 business days (counted)

Running total: 2 of 5 biz days used

Created: Jan 7, 2026 Completed: Jan 10, 2026

Business Days Used 2 / 5

0 5d budget

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 7 → Jan 7	Created	▶ Running	0	0 / 5
Jan 7 → Jan 10	Assigned	▶ Running	2	2 / 5

Dispatch 0.0d

Coordinators 2.5d

Billing 0.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
2.5 days
Over SLA

Billing
0.0 days

Created: Jan 7, 2026 Due: Jan 14, 2026 Completed: Jan 10, 2026 (4 days early)

📅

2.5 days Total Age

⏱️

2.5d in Assigned Longest Stage

🔄

4 transitions Status Changes

⚠️

2.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 56 days old

🚨

Primary Delay 2.5 days stuck in "Assigned"

⏱️

Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

2.5d / 0.5d SLA

Closed

1.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.12.26 confirm with tech if part was supplied by customer. 
1.9.26 PO received

🔧 Work Performed

                        replaced power cord and tested bed functions and returned to service                    

🔍 Technician Findings

                        power cord ground missing                    

⚠️ Problem Description

                        power cord needs to be replaced                    

Timeline

📋

▶

3 Work Order Created Jan 7, 3:02 PM

Work Order Created → Status: Assigned → Technician Assigned

👷

Status: Assigned by Brandi Alvarez

From: Entered

To: Assigned

Duration in Previous: 2m

👷

Technician Assigned by Brandi Alvarez

Technician: Kenneth Lancara

⏳ 2.0 business days

⏱️

2x Labor Added Jan 8, 8:58 PM

Type: Labor, Parts

Status: Open

Qty: 1

✔️

Status: Completed by Kenneth Lancara Jan 9, 8:23 PM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 2d 5h, 0m

⏳ 1.5 business days

📄

▶

2 Status: Ready to Bill Jan 12, 3:57 PM

Status: Ready to Bill → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Jan 13, 8:00 AM

Invoice Number: SM-251029

Bottlenecks

Assigned

Duration: 2.5 business days (threshold: 4.0 business hours)

Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Kenneth Lancara

Scheduled

N/A

Created

Jan 7, 3:02 PM

Invoice #

SM-251029

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03058574	Labor	Open	1	$95.00	Jan 8, 8:58 PM
WL-03058575	Parts	Open	1	$0.00	Jan 8, 8:58 PM