Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334509 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 7, 2026 → Jan 9, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 14, 2026
✓ SLA Met (3 biz days early)
Active: 0 biz days
Paused: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Jan 7 → Jan 10, 2026
2 business days (not counted)
Created: Jan 7, 2026 Completed: Jan 10, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0 / 5
Jan 7 → Jan 7 Assigned ▶ Running 0 0 / 5
Jan 7 → Jan 10 Awaiting Parts ⏸ Paused 2 —
Dispatch 0.0d
Material Management 2.4d
Coordinators 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
2.4 days
Coordinators
0.1 days
Billing
0.0 days
Created: Jan 7, 2026 Due: Jan 14, 2026 Completed: Jan 10, 2026 (4 days early)
📅
2.5 days Total Age
⏱️
2.4d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 56 days old
🚨
Primary Delay 2.4 days stuck in "Awaiting Parts"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
2.4d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.9.26 PO received

🔧 Work Performed
replaced batteries tested bed functions and returned bed to service
🔍 Technician Findings
batteries completely drained would not hold charge
⚠️ Problem Description
Bed needs batteries replaced

Timeline

📋
▶
3 Work Order Created Jan 7, 3:22 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Brandi Alvarez
Technician: a0h5A00000HFqqFQAT, Kenneth Lancara
📦
▶
2 Parts Requested Jan 7, 3:57 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Assigned
To: Awaiting Parts
Duration in Previous: 33m
⏳ 2.0 business days
📦
▶
2 Parts Requested Jan 8, 9:36 PM
Parts Requested → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Parts
Status: Open
Qty: 2
✔️
▶
2 Status: Completed Jan 9, 8:41 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kenneth Lancara
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.4 business days
📄
▶
2 Status: Ready to Bill Jan 12, 2:29 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 21.0 business days
🧾
Invoice Created Feb 10, 8:54 AM
Invoice Number: SM-251017

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📦
Parts Order 00087808
Closed
📦
Parts Order 00087949
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 7, 3:22 PM
Invoice #
SM-251017

Work Details (2)

Name Type Status Qty Amount Date
WL-03058656 Labor Open 2 $163.92 Jan 8, 9:40 PM
WL-03058657 Parts Open 2 $66.36 Jan 8, 9:40 PM

Details