Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334514 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 7, 2026 → Jan 9, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 14, 2026
✓ SLA Met (3 biz days early)
Active: 1 biz days
Paused: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Jan 8 → Jan 10, 2026
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Jan 10 → Jan 10, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Jan 7, 2026 Completed: Jan 10, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0 / 5
Jan 7 → Jan 8 Assigned ▶ Running 1 1 / 5
Jan 8 → Jan 10 Awaiting Parts ⏸ Paused 1 —
Jan 10 → Jan 10 Reschedule ▶ Running 0 1 / 5
Dispatch 0.0d
Material Management 2.0d
Coordinators 0.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
0.6 days
Over SLA
Billing
0.0 days
Created: Jan 7, 2026 Due: Jan 14, 2026 Completed: Jan 10, 2026 (4 days early)
📅
2.4 days Total Age
⏱️
2.0d in Awaiting Parts Longest Stage
🔄
5 transitions Status Changes
⚠️
0.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 56 days old
🚨
Primary Delay 2.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.6d / 0.5d SLA
Awaiting Parts
2.0d / 3.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

19.26 PO received

🔧 Work Performed
replaced CPR isolator and tested bed functions returned bed to service
🔍 Technician Findings
CPR isolator was inoperable
⚠️ Problem Description
cpr isolator needs to be replaced
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 7, 3:35 PM
Work Order: WO-01334514
Type: Repair
Priority: P5
👷
▶
2 Status: Assigned Jan 7, 3:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Brandi Alvarez
Technician: a0h5A00000HFqqFQAT, Kenneth Lancara
📦
▶
2 Parts Requested Jan 7, 8:23 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Assigned
To: Awaiting Parts
Duration in Previous: 4h 43m
⏳ 1.5 business days
⏱️
Labor Added Jan 8, 9:44 PM
Type: Labor
Status: Open
Qty: 1
🔩
▶
2 2x Parts Added Jan 9, 8:44 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Kenneth Lancara
From: Awaiting Parts, Reschedule, Completed
To: Reschedule, Completed, Closed
Duration in Previous: 2d 0h, 0m
⏳ 1.4 business days
📄
▶
2 Status: Ready to Bill Jan 12, 2:18 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Jan 19, 1:47 PM
Invoice Number: SM-251014

Bottlenecks

Assigned
Duration: 4.7 business hours (threshold: 4.0 business hours)
Exceeded by 0.7 business hours

🔗 Related Artifacts

📦
Parts Order 00087834
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 7, 3:35 PM
Invoice #
SM-251014

Work Details (3)

Name Type Status Qty Amount Date
WL-03058671 Labor Open 1 $95.00 Jan 8, 9:44 PM
WL-03060496 Parts Open 1 $11.18 Jan 9, 8:44 PM
WL-03060497 Parts Open 1 $474.51 Jan 9, 8:44 PM

Details