Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334515 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 7, 2026 → Jan 9, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 14, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Jan 7 → Jan 10, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
Created: Jan 7, 2026 Completed: Jan 10, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0 / 5
Jan 7 → Jan 10 Assigned ▶ Running 2 2 / 5
Dispatch 0.0d
Coordinators 2.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.4 days
Over SLA
Billing
0.0 days
Created: Jan 7, 2026 Due: Jan 14, 2026 Completed: Jan 10, 2026 (4 days early)
📅
2.4 days Total Age
⏱️
2.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 56 days old
🚨
Primary Delay 2.4 days stuck in "Assigned"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.4d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reconnected coupling to gatch actuator tested bed functions and returned bed to service
🔍 Technician Findings
gatch motor coupling came off motor
⚠️ Problem Description
Gatch functions inoperable coupling came off frame
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Jan 7, 3:39 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Brandi Alvarez
Technician: a0h5A00000HFqqFQAT, Kenneth Lancara
👷
Status: Assigned by Brandi Alvarez
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.0 business days
⏱️
Labor Added Jan 8, 9:20 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Kenneth Lancara Jan 9, 8:27 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 4h, 0m
⏳ 1.4 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 12, 2:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
📨
Status: Invoice Pending by Hannah Shaw Jan 12, 2:12 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6m
💰
Status: Invoiced by Hannah Shaw Jan 12, 2:19 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Jan 13, 8:00 AM
Invoice Number: SM-251012

Bottlenecks

Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 7, 3:39 PM
Invoice #
SM-251012

Work Details (1)

Name Type Status Qty Amount Date
WL-03058628 Labor Open 1 $95.00 Jan 8, 9:20 PM

Details