Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Jan 14, 2026
✗ SLA Missed
🕐 Clock stopped: Completed (Jan 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Jan 8 → Jan 21, 2026
8 business days (not counted)
2d
▶ Clock Running
Status: Assigned
Jan 21 → Jan 23, 2026
2 business days (counted)
Running total: 3 of 5 biz days used
Created: Jan 7, 2026
Completed: Jan 23, 2026
Business Days Used
3 / 5
0
5d budget
Show SLA Clock Detail (4 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 7 → Jan 7 |
Created |
▶ Running
|
0 |
0 / 5 |
| Jan 7 → Jan 8 |
Assigned |
▶ Running
|
1 |
1 / 5 |
| Jan 8 → Jan 21 |
Awaiting Parts |
⏸ Paused
|
8 |
—
|
| Jan 21 → Jan 23 |
Assigned |
▶ Running
|
2 |
3 / 5 |
Material Management
9.0 days
Over SLA
Coordinators
3.2 days
Over SLA
Created: Jan 7, 2026
Due: Jan 14, 2026
Completed: Jan 23, 2026 (8 days late)
⏱️
9.0d in Awaiting Parts
Longest Stage
🔄
9 transitions
Status Changes
📦
1 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
9.0 days stuck in "Awaiting Parts"
⏱️
Total Delay
9.5 business days over SLA thresholds
SLA vs Actual Time by Status
Awaiting Parts
9.0d
/ 3.0d SLA
Completed
0.0d
/ 1.0d SLA
WO Correction Needed
1.3d
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1.26.26 hshaw - incorrect PO#, SN & Control# don't match to PO.
🔧
Work Performed
head left load cell replaced
calibrated scale /ran full functions test
returned back to service
🔍
Technician Findings
error 201 head left load cell inoperable needs replaced
⚠️
Problem Description
error 201 head left load cell inoperable needs replaced
📄
Description
Bed, Electric
PDF
PO Request for 603480890
Jan 7, 2026
PDF
GE Healthcare PO# 4010581355HTM Revision 0
Jan 27, 2026
Timeline
📋
👷
Technician:
Kenneth Lancara
👷
From:
Entered
To:
Assigned
Duration in Previous:
0m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
4h 48m
⏱️
Type:
Labor
Status:
Open
Qty:
2.5
👷
👷
From:
Awaiting Parts
To:
Assigned
Duration in Previous:
13d 17h
🔩
✔️
From:
Assigned
To:
Completed
Duration in Previous:
2d 0h
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
3d 0h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
20h 4m
📄
From:
Closed, Ready to Bill
To:
Ready to Bill, Invoice Pending
Duration in Previous:
1d 3h, 0m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
5m
🧾
Invoice Number:
SM-252446
Bottlenecks
Assigned
Duration: 4.8 business hours (threshold: 4.0 business hours)
Exceeded by 0.8 business hours
Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
🔗 Related Artifacts
📦
Parts Order 00087836
Closed
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03066971 |
Labor |
Open |
2.5 |
$237.50 |
Jan 15, 5:55 PM |
| WL-03076902 |
Parts |
Open |
1 |
$293.24 |
Jan 23, 3:13 PM |
| WL-03076903 |
Expenses |
Open |
1 |
$0.00 |
Jan 23, 3:13 PM |