Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334563 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Jan 8, 2026 → Jan 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 16, 2026
✓ SLA Met (5 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jan 8, 2026 Completed: Jan 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 9 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 2.0d
Billing 0.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Billing
0.6 days
Created: Jan 8, 2026 Due: Jan 16, 2026 Completed: Jan 9, 2026 (7 days early)
📅
2.0 days Total Age
⏱️
2.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 55 days old
🚨
Primary Delay 2.0 days stuck in "Assigned"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/9.26 MMcNamara:
Problem Description    
Loaner Return.

Technician Findings    
Tested. No problems found.

Work Performed.    
Ran test protocol



 
🔧 Work Performed
Ran test protocol
🔍 Technician Findings
Tested. No problems found.
⚠️ Problem Description
Loaner Return.

Timeline

📋
▶
4 Work Order Created Jan 8, 6:25 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 4m
⏱️
▶
2 Labor Added Jan 9, 5:50 AM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 23h 22m, 0m
📨
▶
3 Status: Invoice Pending Jan 9, 10:37 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-250891

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Jan 8, 6:25 AM
Invoice #
SM-250891

Work Details (2)

Name Type Status Qty Amount Date
WL-03057263 Expenses Open 1 $0.00 Jan 8, 6:25 AM
WL-03059188 Labor Open 0.5 $52.50 Jan 9, 5:50 AM

Details