Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334564 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Jan 8, 2026 → Jan 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 16, 2026
✓ SLA Met (4 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Jan 12, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Jan 8 → Jan 12, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 8, 2026 Completed: Jan 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 12 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 3.0d
Field Work 0.0d
Billing 1.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
0.0 days
Billing
1.7 days
Over SLA
Created: Jan 8, 2026 Due: Jan 16, 2026 Completed: Jan 12, 2026 (4 days early)
📅
3.0 days Total Age
⏱️
3.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 16, 2025
Visit 2 Jan 12, 2026

AI Analysis

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Completed with minor delays
Invoiced • 55 days old
🚨
Primary Delay 3.0 days stuck in "Assigned"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/12/26 MMcNamara
Problem Description    
External probe does not consistently turn on. Some staff reported it feels hotter than usual.

Technician Findings    
Bad cable on 104 led cluster probe.

Work Performed    
1. Cable replaced, probe re-tested


 
🔧 Work Performed
1. Cable replaced, probe re-tested
🔍 Technician Findings
Bad cable on 104 led cluster probe.
⚠️ Problem Description
External probe does not consistently turn on. Some staff reported it feels hotter than usual.

Timeline

📋
▶
4 Work Order Created Jan 8, 6:27 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jan 12, 1:08 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
⏱️
▶
2 Labor Added Jan 12, 1:13 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned
To: Completed
Duration in Previous: 4d 6h
🏁
Status: Closed by MICHAEL MCNAMARA Jan 12, 1:24 PM
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 8m, 0m
📨
▶
2 Status: Invoice Pending Jan 13, 10:52 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Jan 16, 8:46 AM
Invoice Number: SM-251062

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Jan 8, 6:27 AM
Invoice #
SM-251062

Work Details (4)

Name Type Status Qty Amount Date
WL-03057264 Expenses Open 1 $0.00 Jan 8, 6:27 AM
WL-03061645 Labor Open 3.5 $367.50 Jan 12, 1:08 PM
WL-03061656 Labor Open 2 $238.00 Jan 12, 1:11 PM
WL-03061659 Labor Open 0.25 $26.25 Jan 12, 1:13 PM

Details