Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334648 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 8, 2026 → Jan 9, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✓ SLA Met (14 biz days early)

Active: 1 biz days

🕐 Clock stopped: Completed (Jan 9, 2026)

▶ Clock Running

Status: Assigned

Jan 8 → Jan 8, 2026

0 business days (counted)

Running total: 0 of ? biz days used

1d

▶ Clock Running

Status: Ready for Scheduling

Jan 8 → Jan 9, 2026

1 business day (counted)

Running total: 1 of ? biz days used

Created: Jan 8, 2026 Completed: Jan 9, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 8 → Jan 8	Assigned	▶ Running	0	0
Jan 8 → Jan 9	Ready for Scheduling	▶ Running	1	1

Coordinators 1.8d

Billing 0.0d

✓ SLA Met

Coordinators
1.8 days
Over SLA

Billing
0.0 days

Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Jan 9, 2026 (22 days early)

📅

1.8 days Total Age

⏱️

1.8d in Ready for Scheduling Longest Stage

🔄

5 transitions Status Changes

⚠️

0.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 55 days old

🚨

Primary Delay 1.8 days stuck in "Ready for Scheduling"

⏱️

Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

1.8d / 1.0d SLA

Closed

0.9d / 1.0d SLA

Ready to Bill

0.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        0.09 ohms	082-162uA                    

🔍 Technician Findings

                        0.09 ohms	082-162uA                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Jan 8, 12:37 PM

Work Order Created → Status: Assigned

👷

Status: Assigned by Brandi Alvarez

From: Entered, Assigned

To: Assigned, Ready for Scheduling

Duration in Previous: 0m

⏱️

Labor Added Jan 8, 2:21 PM

Type: Labor

Status: Open

Qty: 1

✔️

Status: Completed by Matthew Sebzda Jan 9, 8:39 AM

From: Ready for Scheduling, Completed

To: Completed, Closed

Duration in Previous: 20h 1m, 0m

📄

Status: Ready to Bill by Hannah Shaw Jan 9, 3:39 PM

From: Closed

To: Ready to Bill

Duration in Previous: 6h 59m

📨

▶

2 Status: Invoice Pending Jan 9, 3:52 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🚨 25.0 business days

🧾

Invoice Created Feb 13, 10:24 AM

Invoice Number: SM-250929

Bottlenecks

Ready for Scheduling

Duration: 1.8 business days (threshold: 1.0 business days)

Exceeded by 6.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Matthew Sebzda

Scheduled

N/A

Created

Jan 8, 12:37 PM

Invoice #

SM-250929

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03057709	Labor	Open	1	$0.00	Jan 8, 2:21 PM