Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334649 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 8, 2026 → Jan 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (5 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 23, 2026
9 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 8, 2026 Completed: Jan 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 9 Ready for Scheduling ▶ Running 1 1
Jan 9 → Jan 23 Assigned ▶ Running 9 10
Dispatch 0.0d
Coordinators 10.7d
Field Work 0.0d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.7 days
Over SLA
Field Work
0.0 days
Billing
0.5 days
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Jan 23, 2026 (8 days early)
📅
10.0 days Total Age
⏱️
8.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
10.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 55 days old
🚨
Primary Delay 8.9 days stuck in "Assigned"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
8.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jan 8, 12:38 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered, Assigned
To: Assigned, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Jan 9, 1:24 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Matthew Sebzda
⚠️ 9.0 business days
⏱️
▶
3 2x Labor Added Jan 22, 8:56 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Matthew Sebzda
From: Assigned
To: Completed
Duration in Previous: 13d 7h
🏁
Status: Closed by Matthew Sebzda
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.4 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 26, 1:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
📨
▶
2 Status: Invoice Pending Jan 26, 4:56 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 14.9 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-252274

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Assigned
Duration: 8.9 business days (threshold: 4.0 business hours)
Exceeded by 8.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 8, 12:38 PM
Invoice #
SM-252274

Work Details (2)

Name Type Status Qty Amount Date
WL-03076093 Labor Open 0.75 $0.00 Jan 22, 8:56 PM
WL-03076094 Labor Open 1 $0.00 Jan 22, 8:56 PM

Details