Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334653 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 8, 2026 → Jan 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (8 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 20, 2026
6 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 8, 2026 Completed: Jan 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 9 Ready for Scheduling ▶ Running 1 1
Jan 9 → Jan 20 Assigned ▶ Running 6 7
Dispatch 0.0d
Coordinators 8.5d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.5 days
Over SLA
Billing
0.5 days
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Jan 20, 2026 (11 days early)
📅
7.8 days Total Age
⏱️
6.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 55 days old
🚨
Primary Delay 6.7 days stuck in "Assigned"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
6.7d / 0.5d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.05 ohms 092-183uA
🔍 Technician Findings
0.05 ohms 092-183uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 8, 12:46 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered, Assigned
To: Assigned, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 9, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
⚠️ 7.0 business days
⏱️
▶
2 2x Labor Added Jan 20, 4:54 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 11d 3h, 0m
⏳ 2.9 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 22, 1:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 20h
📨
▶
2 Status: Invoice Pending Jan 22, 5:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🚨 16.8 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-251933

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Assigned
Duration: 6.7 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 8, 12:46 PM
Invoice #
SM-251933

Work Details (2)

Name Type Status Qty Amount Date
WL-03072188 Labor Open 1 $0.00 Jan 20, 4:54 PM
WL-03072189 Labor Open 1 $0.00 Jan 20, 4:54 PM

Details