Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334654 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 8, 2026 → Jan 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Jan 19, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 19, 2026
5 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 8, 2026 Completed: Jan 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 9 Ready for Scheduling ▶ Running 1 1
Jan 9 → Jan 19 Assigned ▶ Running 5 6
Dispatch 0.0d
Coordinators 7.5d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.5 days
Over SLA
Billing
0.1 days
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Jan 19, 2026 (12 days early)
📅
6.8 days Total Age
⏱️
5.7d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 55 days old
🚨
Primary Delay 5.7 days stuck in "Assigned"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
5.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.07 ohms 092-178uA
🔍 Technician Findings
0.07 ohms 092-178uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 8, 12:47 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered, Assigned
To: Assigned, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 9, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
⚠️ 6.0 business days
⏱️
▶
2 2x Labor Added Jan 19, 3:01 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned
To: Completed
Duration in Previous: 10d 1h
🏁
Status: Closed by Matthew Sebzda Jan 19, 5:49 PM
From: Completed
To: Closed
Duration in Previous: 2h 47m
📄
Status: Ready to Bill by Hannah Shaw Jan 20, 1:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 16m
📨
▶
2 Status: Invoice Pending Jan 20, 1:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 19.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-251728

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Assigned
Duration: 5.7 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 8, 12:47 PM
Invoice #
SM-251728

Work Details (2)

Name Type Status Qty Amount Date
WL-03070611 Labor Open 0.5 $0.00 Jan 19, 3:01 PM
WL-03070612 Labor Open 1 $0.00 Jan 19, 3:01 PM

Details