Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334659 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 8, 2026 → Jan 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (3 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 27, 2026
11 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 8, 2026 Completed: Jan 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 9 Ready for Scheduling ▶ Running 1 1
Jan 9 → Jan 27 Assigned ▶ Running 11 12
Coordinators 13.5d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Coordinators
13.5 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Jan 27, 2026 (4 days early)
📅
12.8 days Total Age
⏱️
11.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 55 days old
🚨
Primary Delay 11.7 days stuck in "Assigned"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
11.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 8, 12:49 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered, Assigned
To: Assigned, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 9, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 12.0 business days
👷
Technician Assigned by Rhea Berry Jan 27, 9:53 AM
Technician: Ray-Anthony Alston
⏱️
▶
3 3x Labor Added Jan 27, 6:36 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 18d 5h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 28, 5:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 1m
📨
Status: Invoice Pending by Hannah Shaw Jan 28, 5:51 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 9m, 0m
⏳ 2.8 business days
🧾
Invoice Created Jan 30, 8:30 PM
Invoice Number: SM-252474

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Assigned
Duration: 11.7 business days (threshold: 4.0 business hours)
Exceeded by 11.2 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 8, 12:49 PM
Invoice #
SM-252474

Work Details (3)

Name Type Status Qty Amount Date
WL-03080676 Labor Open 1 $0.00 Jan 27, 6:36 PM
WL-03080677 Labor Open 0.25 $0.00 Jan 27, 6:36 PM
WL-03080678 Travel Open 23.8 $0.00 Jan 27, 6:36 PM

Details