Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334661 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 8, 2026 → Jan 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (11 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Jan 14, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 8, 2026 Completed: Jan 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 9 Ready for Scheduling ▶ Running 1 1
Jan 9 → Jan 14 Assigned ▶ Running 3 4
Dispatch 0.0d
Coordinators 5.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.5 days
Over SLA
Billing
0.0 days
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Jan 14, 2026 (17 days early)
📅
4.8 days Total Age
⏱️
3.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 55 days old
🚨
Primary Delay 3.7 days stuck in "Assigned"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
3.7d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.07 ohms 010-010uA
🔍 Technician Findings
0.07 ohms 010-010uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 8, 12:50 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered, Assigned
To: Assigned, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Jan 9, 1:24 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: a0hVU000005FnOvYAK, Matthew Sebzda
⏳ 4.0 business days
⏱️
▶
2 Labor Added Jan 14, 6:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5d 4h, 0m
📄
▶
2 Status: Ready to Bill Jan 15, 1:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 21.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-251249

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Assigned
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 8, 12:50 PM
Invoice #
SM-251249

Work Details (1)

Name Type Status Qty Amount Date
WL-03065309 Labor Open 1 $0.00 Jan 14, 6:15 PM

Details