Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334669 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jan 8, 2026 → Jan 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (12 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jan 8 → Jan 13, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 8, 2026 Completed: Jan 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0
Jan 8 → Jan 13 Assigned ▶ Running 3 3
Jan 13 → Jan 13 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Coordinators 3.7d
Field Work 0.1d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Jan 13, 2026 (18 days early)
📅
3.7 days Total Age
⏱️
3.7d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 55 days old
🚨
Primary Delay 3.7 days stuck in "Assigned"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.7d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, checked scale with 2 50 LB weights and checked side communications with side rail tester. all functions were within spec and working fine.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Jan 8, 1:00 PM
Work Order Created → Status: Assigned → Status: Ready for Scheduling
👷
Status: Assigned by Brandi Alvarez
From: Entered
To: Assigned
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Brandi Alvarez
From: Assigned
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 8, 1:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
💵
Expenses Added Jan 8, 1:35 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Jan 13, 3:21 PM
From: Assigned
To: Tech On Site
Duration in Previous: 5d 1h
⏱️
▶
2 Labor Added Jan 13, 4:13 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 54m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 14, 12:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 46m
📨
Status: Invoice Pending by Hannah Shaw Jan 14, 12:34 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 31m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 16, 8:19 PM
Invoice Number: SM-251169

Bottlenecks

Assigned
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jan 8, 1:00 PM
Invoice #
SM-251169

Work Details (2)

Name Type Status Qty Amount Date
WL-03057643 Expenses Open 1 $0.00 Jan 8, 1:35 PM
WL-03063519 Labor Open 1 $0.00 Jan 13, 4:13 PM

Details