Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334670 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jan 8, 2026 → Jan 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (12 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 13, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 8, 2026 Completed: Jan 13, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0
Jan 8 → Jan 8 Entered ▶ Running 0 0
Jan 8 → Jan 9 Ready for Scheduling ▶ Running 1 1
Jan 9 → Jan 13 Assigned ▶ Running 2 3
Jan 13 → Jan 13 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Coordinators 3.8d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Jan 13, 2026 (18 days early)
📅
2.9 days Total Age
⏱️
2.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 55 days old
🚨
Primary Delay 2.0 days stuck in "Assigned"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8/26 AJinerson - WO got assigned incorrectly when mass assigning. WO was in with the "SC GE" WOs on map layer. Clearing tech name and placing back into RFS.

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, checked scale with 2 50 LB weights and checked side communications with side rail tester. all functions were within spec and working fine.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Jan 8, 1:00 PM
Work Order Created → Status: Assigned → Status: Ready for Scheduling
👷
Status: Assigned by Brandi Alvarez
From: Entered
To: Assigned
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Brandi Alvarez
From: Assigned
To: Ready for Scheduling
Duration in Previous: 1m
🆕
Status: Entered by Abby Jinerson Jan 8, 3:50 PM
From: Ready for Scheduling, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 2h 48m, 0m
👷
▶
2 Technician Assigned Jan 9, 12:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 28m
⏳ 2.0 business days
⏱️
▶
3 3x Labor Added Jan 12, 8:34 PM
3x Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by MICHAEL SWINGLE
From: Assigned, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 3d 8h, 0m
🏁
Status: Closed by MICHAEL SWINGLE
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 13, 1:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 41m
📨
▶
2 Status: Invoice Pending Jan 13, 2:07 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Jan 16, 8:19 PM
Invoice Number: SM-251086

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jan 8, 1:00 PM
Invoice #
SM-251086

Work Details (3)

Name Type Status Qty Amount Date
WL-03062582 Labor Open 1.5 $0.00 Jan 12, 8:34 PM
WL-03062583 Labor Open 0.25 $0.00 Jan 12, 8:34 PM
WL-03062584 Travel Open 6 $0.00 Jan 12, 8:34 PM

Details