Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334672 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jan 8, 2026 → Jan 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (12 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jan 8 → Jan 13, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 8, 2026 Completed: Jan 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 8 Entered ▶ Running 0 0
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0
Jan 8 → Jan 13 Assigned ▶ Running 3 3
Jan 13 → Jan 13 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Coordinators 3.7d
Field Work 0.1d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Jan 13, 2026 (18 days early)
📅
3.7 days Total Age
⏱️
3.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 55 days old
🚨
Primary Delay 3.6 days stuck in "Assigned"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.7d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8/26 AJinerson - WO appeared on maps layer as SC GE site, this got assigned incorrectly during mass assigning the SC GE PMs by accident due to placement on maps layer. Placing back into RFS.

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, checked scale with 2 50 LB weights and checked side communications with side rail tester. all functions were within spec and working fine.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom ADVANTA 2 P1190 Electric Bed

Timeline

📋
▶
2 Work Order Created Jan 8, 1:02 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered
To: Assigned
Duration in Previous: 0m
🆕
Status: Entered by Abby Jinerson Jan 8, 1:42 PM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 39m, 0m
👷
▶
2 Technician Assigned Jan 8, 2:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 38m
⏳ 4.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Jan 13, 11:12 AM
From: Assigned
To: Tech On Site
Duration in Previous: 4d 20h
⏱️
Labor Added Jan 13, 11:55 AM
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by MICHAEL SWINGLE Jan 13, 12:00 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 48m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 14, 11:07 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 6m
📨
Status: Invoice Pending by Hannah Shaw Jan 14, 12:34 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 26m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 16, 8:19 PM
Invoice Number: SM-251169

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jan 8, 1:02 PM
Invoice #
SM-251169

Work Details (1)

Name Type Status Qty Amount Date
WL-03063046 Labor Open 1.25 $0.00 Jan 13, 11:55 AM

Details