Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334677 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jan 8, 2026 → Jan 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (12 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jan 8 → Jan 13, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 8, 2026 Completed: Jan 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0
Jan 8 → Jan 8 Entered ▶ Running 0 0
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0
Jan 8 → Jan 13 Assigned ▶ Running 3 3
Jan 13 → Jan 13 Tech On Site ▶ Running 0 3
Coordinators 2.9d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Coordinators
2.9 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Jan 13, 2026 (18 days early)
📅
2.9 days Total Age
⏱️
2.7d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 55 days old
🚨
Primary Delay 2.7 days stuck in "Assigned"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
2.7d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8/26 AJinerson - WO appeared on maps layer as SC GE site, this got scheduled during mass scheduling SC GE PMs by accident. Placing back into RFS.

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, and checked side communications with side rail tester. all functions were within spec and working fine.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 8, 1:05 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered, Assigned
To: Assigned, Ready for Scheduling
Duration in Previous: 0m
🆕
Status: Entered by Abby Jinerson Jan 8, 1:39 PM
From: Ready for Scheduling, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 33m, 0m
👷
▶
2 Technician Assigned Jan 8, 2:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 44m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jan 12, 7:56 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by MICHAEL SWINGLE
From: Assigned
To: Tech On Site
Duration in Previous: 4d 5h
✔️
▶
2 Status: Completed Jan 12, 8:02 PM
Status: Completed → Status: Closed
🏁
Status: Closed by MICHAEL SWINGLE
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 13, 1:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 7m
📨
▶
2 Status: Invoice Pending Jan 13, 2:07 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Jan 16, 8:19 PM
Invoice Number: SM-251086

Bottlenecks

Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jan 8, 1:05 PM
Invoice #
SM-251086

Work Details (1)

Name Type Status Qty Amount Date
WL-03062548 Labor Open 2 $0.00 Jan 12, 7:56 PM

Details