📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114
Jan 8, 2026 → Feb 12, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 15, 2026
✗ SLA Missed (19 biz days late)
Active: 24 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 20, 2026
7 business days (counted)
Running total: 7 of 5 biz days used
17d
▶ Clock Running
Status: Assigned
Jan 20 → Feb 12, 2026
17 business days (counted)
Running total: 24 of 5 biz days used
Created: Jan 8, 2026Completed: Feb 12, 2026
Business Days Used24 / 5
05d budget+19d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 8 → Jan 8
Created
▶ Running
0
0 / 5
Jan 8 → Jan 20
Ready for Scheduling
▶ Running
7
7 / 5
Jan 20 → Feb 12
Assigned
▶ Running
17
24 / 5
Dispatch0.0d
Coordinators25.7d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.7 days
Over SLA
Billing
0.0 days
Created: Jan 8, 2026
Due: Jan 15, 2026
Completed: Feb 12, 2026 (27 days late)
📅
24.7 daysTotal Age
⏱️
18.0d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
32.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 55 days old
🚨
Primary Delay18.0 days stuck in "Assigned"
⏱️
Total Delay32.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.7d / 1.0d SLA
Assigned
18.0d / 0.5d SLA
Closed
8.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Cleaned the mattress top cover, mattress was not cleaned before it was dropped off at the bed shop.
Inspected all internal mattress connections and all external valve assemblies.
Tested all settings on the mattress blower assembly, no issues found.
Mattress and blower working as intended.
🔍Technician Findings
Note indicating that the mattress will not inflate
⚠️Problem Description
Requested by GE: ID# = 603480436
CDVC16081719
s/n = 2024013200264
Reported Issue = Mattress will not inflate
📄Description
Stryker Medical - 5900 MV3 Bariatric Bed
PDF
GE Healthcare PO# 4010588235HTM Revision 0 (1)
Feb 12, 2026
PDF
PO request for 603480436
Feb 12, 2026
PDF
PO_8_4010587361HTM_0_US
Feb 25, 2026
Timeline
📋
▶
2
Work Order Created Jan 8, 1:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⚠️8.0 business days
👷
▶
2
Technician Assigned Jan 20, 9:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:11d 20h
🚨15.0 business days
⏱️
Labor Added Feb 9, 12:34 PM
Type:Labor
Status:Open
Qty:2
⏳4.0 business days
✔️
Status: Completed by Kenneth LancaraFeb 12, 12:01 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:23d 2h, 0m
⚠️9.0 business days
📄
▶
2
Status: Ready to Bill Feb 25, 10:50 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Ready to Bill
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Feb 26, 8:00 AM
Invoice Number:SM-254861
Bottlenecks
Ready for Scheduling
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Closed
Duration: 8.9 business days (threshold: 1.0 business days)