Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335244 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Jan 9, 2026 → Jan 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (10 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 15, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 15, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 15 Assigned ▶ Running 4 4
Dispatch 0.0d
Coordinators 5.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Billing
0.2 days
Created: Jan 9, 2026 Due: Jan 30, 2026 Completed: Jan 15, 2026 (15 days early)
📅
5.0 days Total Age
⏱️
5.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 5.0 days stuck in "Assigned"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 MODULE

Timeline

📋
▶
4 Work Order Created Jan 9, 10:07 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
⚠️ 5.0 business days
✔️
Status: Completed by Tami Dawe Jan 15, 11:47 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 1h, 0m
📄
Status: Ready to Bill by Tami Dawe Jan 16, 9:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 42m
📨
▶
3 Status: Invoice Pending Jan 16, 11:10 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-251529
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Jan 9, 10:07 AM
Invoice #
SM-251529

Work Details (1)

Name Type Status Qty Amount Date
WL-03059276 Parts Open 1 $929.50 Jan 9, 10:08 AM

Details